Refund & Returns Policy

Refund & Returns Details

1. When We Generally Do Not Offer Refunds

• Change of mind after purchasing or downloading a digital product.
• Accidental purchases after the product has been delivered or downloaded.
• Failure to review the product description, previews, contents, requirements or license information before purchase.
• Purchasing a product that requires software, a platform, application, account or subscription that you do not have, when that requirement was clearly stated.
• Expecting a feature, format, service or outcome that was not included or promised in the product listing.
• Personal aesthetic preference or dissatisfaction that is not caused by inaccurate product information.

2. When We May Provide a Refund or Replacement

Contact us if you experience a genuine issue such as:

• A corrupted or unusable file.
• An important file expressly included in the listing is missing.
• The wrong digital product was delivered.
• The product is materially different from what was clearly represented.
• A confirmed purchase was completed but the digital product was not delivered or access cannot reasonably be restored.
• The same order was charged more than once.

Where practical, we may first correct the problem or provide replacement or missing digital product files. If the problem cannot reasonably be corrected, a refund may be issued.

3. How to Request Help or a Refund

Please contact us through our Contact Us page as soon as you discover a problem. Include your name, purchase email, order number or proof of purchase, product name, a clear description of the issue, and screenshots or other evidence where relevant.

4. Download and Access Issues

Before requesting a refund for a download problem, check your internet connection and confirm that you are using compatible software or an application specified on the product page. If the problem is caused by our file or delivery system, contact us and we will make a reasonable effort to restore access, provide a working file or otherwise resolve the issue.

5. Refund Processing

When a refund is approved, it will normally be issued to the original payment method, subject to the capabilities and rules of the payment provider. The time for funds to appear can vary by bank, card issuer, payment gateway or other provider.

6. Late or Missing Refunds

If an approved refund has not appeared, check your payment account and allow the processing time specified by your payment provider. If you still cannot locate it, contact us through our Contact Us page with your order details.

7. Duplicate Orders

If you accidentally purchase the same digital product more than once, contact us with the relevant order numbers. After verification, we may refund the duplicate purchase or provide another appropriate resolution.

8. Bundles, Promotions and Discounted Products

Discounted products, bundles and promotional offers follow the same digital-product refund principles in this policy. If a refund is approved for a bundle or promotion, we may consider the purchase as a whole based on the circumstances.

9. Unauthorized Use, Sharing and Refund Abuse

Our digital products are licensed for the permitted use described with each product. A refund does not grant permission to retain, redistribute, resell, publish, share or otherwise use a refunded product. If a refund is approved after delivery, we may revoke future download or account access where technically possible and may require deletion of copies where appropriate.

10. Chargebacks and Payment Disputes

If you believe a charge is incorrect or you have an order problem, please contact us first so we can investigate and try to resolve it. We may provide order, delivery and support records to a payment provider when responding to a dispute, where permitted and necessary.

11. Third-Party Platforms

If you purchase a Desigine product through a third-party marketplace or service rather than directly from our website, that platform’s own refund and dispute rules may also apply.

12. Before You Purchase

Please review the complete product listing, including description, previews, file formats, contents, compatibility requirements, usage restrictions and software/account requirements. You can browse the shop or ask us a question before purchasing.

13. Your Statutory Rights

This policy describes Desigine’s standard commercial refund process. It does not exclude, restrict or replace consumer rights, remedies or protections that apply under mandatory applicable law.

14. Changes to This Policy

We may update this policy from time to time to reflect changes to our products, services, payment methods, business practices or applicable requirements. The latest version will be published on this page with its updated date.