Cancellation Policy
We want your digital-product purchase at Desigine to be clear, simple, and transparent. This page explains when an order can be cancelled and what to do if you experience a problem with your purchase.
Our cancellation approach
Desigine sells downloadable digital products. Digital orders can be delivered or made available almost immediately after successful payment, so cancellation requests are handled differently from physical-product orders.
Before delivery
If your digital order has not yet been delivered or made available, contact us promptly with your order details. We can review whether cancellation is still possible.
After delivery
Once digital files have been delivered, made available, or downloaded, cancellation may no longer be possible because the digital goods cannot be physically returned.
Something went wrong?
If you received the wrong product, cannot access your files, or have a technical problem, please contact us so we can review the issue and help resolve it.
How to request a cancellation
To give us the best chance of stopping an order before digital delivery, contact Desigine promptly after purchase. Include the information below so we can identify the transaction quickly:
- Your name and the email address used at checkout
- Your order number, if available
- The product or bundle purchased
- A short explanation of why you are requesting cancellation
We will review the order status and respond according to the circumstances of the purchase. A cancellation request is not automatically a cancellation confirmation; please wait for our response before considering the order cancelled.
Digital downloads and access
Our products are digital goods. There is no physical shipment to return. If a file has already been delivered, accessed, or downloaded, the practical ability to cancel the transaction may be limited.
Duplicate orders or technical problems
If you accidentally placed a duplicate order or experience a genuine delivery/access problem, contact us with the relevant order information. We will investigate the transaction and determine the appropriate resolution.
Frequently asked questions
Quick answers about cancelling a Desigine digital-product order.
Can I cancel my order after payment?
Contact us as soon as possible. We can review the order and whether the digital product has already been delivered, accessed, or downloaded.
Can I cancel after downloading the files?
Because the purchase is a digital product and the files have already been delivered, cancellation may no longer be possible. If there is a problem with the product, please contact us for assistance.
What if I bought the same product twice?
Contact us with both order numbers or the relevant transaction details. We will review the duplicate purchase and determine the appropriate next step.
What if my download link does not work?
Please contact us with your order details and a description of the issue. Access or delivery problems are different from ordinary cancellation requests and can be investigated separately.
Need help with an order?
Contact Desigine as soon as possible with your order details. We will review the request and help where we can.